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Former Member

Enduser Not able to see FireFighter Name while raising access request for Superuser access

Hi Everyone,

I have an issue with firefighter in GRC 10.0

User is trying to raise a request for Firefighter but they can not able to see FFID name. Only system name is visible. I thought it would be an authorization issue.

Then I tried login as approver from GUI but not able to see FFID. Later we came to know that any not able to see FFID. Below screenshot attached for the same

All the sync jobs are successful for respective backend system and all the ID's exist in GRACUSERCONN and GRACUSER table.

We are using decentralized Firefighter and we are in GRC10.0 SP19.

Can anyone help to solve this issue.

Thanks?gards,

sravanthi.

firefighter.png (18.5 kB)
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2 Answers

  • Best Answer
    Jul 26, 2017 at 09:04 AM

    Hello Sravanthi,

    Please reset user specific settings using "Reset User Settings for Running Application".

    you can find above option on right clicking upon the affected page -> User settings -> more.

    It will clean personalizations made by the user.

    Kind regards,

    Yashasvi

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    • Former Member

      Hi Yashasvi,

      Thankyou so much for the answer. I selected Discard changes in user settings and its working fine.

      Regards,

      sravanthi.

  • Jul 13, 2017 at 08:15 AM

    Hello Sravanthi,

    Might be personalization issue. Please verify that if you select these visible system, are FF IDs visible in Access Request ?

    If yes, please check the persolizations applied on this page. Please let me know in case of questions.

    Kind regards,

    Yashasvi

    Add comment
    10|10000 characters needed characters exceeded

    • Hello Sravanthi,

      Please reset user specific settings using "Reset User Settings for Running Application".

      you can find above option on right clicking upon the affected page -> User settings -> more.

      It will clean personalizations made by the user.

      Kind regards,

      Yashasvi