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Crystal Reports Viewer Parameter function greyed out

On behalf of a customer:

"I've downloaded and installed the 2016 viewer, but I cannot get it to use a parameter.

...if I save it with the parameter populated I get the report with the last result but the refresh button is grayed out and I cannot enter a new parameter either...

ÓÄźNarrow your data selection with dynamic sort buttons, parameters, and prompts

After I installed it that function is grayed out".

As the functional capabilities on this page state:

Can you please advise?

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