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Former Member
Jul 13, 2017 at 03:36 PM

SMP 3.0 - iOS 11-USER Registration Error

969 Views Last edit Jul 17, 2017 at 11:09 AM 2 rev

Dear All,

We are testing the SMP 3.0 Native iOS App with iOS11 beta3.

If a custom Native iOS App developed with MBO try to REGISTER the user in SMP3.0 appear an error in the Object API "registerApplication" and the registration failed.

Else if we try to use an App already register in SMP before the upgrade of iPad to iOS11 everything work correctly, the user can access and synch. the data correctly. Infact in this case the App doesn't execute the API "registerApplication".

We have execute a lot of test to identify the problem reason and seems that not depends from relay server because we have the same error if the App try to connect directly to SMP.

With iOS 10 everything work correctly.

Version of SMP Server and SDK used to deploy the MBO:

SMP 3.0.12


Version of iOS and XCODE used

iOS11 beta 3 vers.: 11.0 (15A5318g)

XCODE 9.0 beta 3 (9M174d)

Below you can see the ERROR LOG that appear in XCODE console during the App registration


2017-07-13 14:28:27.206698+0200 AT01Sales1[368:51312] ================================================

2017-07-13 14:28:27.317958+0200 AT01Sales1[368:51312] [ERROR] [SUPApplication.m:1480] error @ registerApplication MessagingClientException {

ErrorCode = 516;

ErrorMessage = "";


2017-07-13 14:28:27.318040+0200 AT01Sales1[368:51312] =================================================

2017-07-13 14:28:27.318062+0200 AT01Sales1[368:51312] onRegistrationStatusChanged: status = 201, code = 516, message = SUPApplicationError_REGISTRATION_Resetting Communications

2017-07-13 14:28:27.318084+0200 AT01Sales1[368:51312] =================================================

2017-07-13 14:28:27.360632+0200 AT01Sales1[368:51274] SUPApplication connectionStatus -----> 105

2017-07-13 14:28:27.415739+0200 AT01Sales1[368:51274] API error: (null) returned 0 width, assuming UIViewNoIntrinsicMetric

2017-07-13 14:28:27.415822+0200 AT01Sales1[368:51274] API error: (null) returned 0 width, assuming UIViewNoIntrinsicMetric