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Former Member

Invoice on an SAP order is not getting generated.

capture.pngcapture2.pngItems have been shipped but the invoice did not generate. Incompletion log says it is a complete document. Need to have the invoice generated so that it can be sent to the customer.

The net price at the item level matches the customers expected price. However, all of the indicators are yellow, not green and the item level Net Price did not carry over to the Header Level Net Price. Therefore, when the item shipped the invoice did not generate. We need to know why all the price indicators are yellow and we need to have the invoice generated to send to the customer.

I am attaching the screenshots for reference.

Please help.

capture.png (78.5 kB)
capture2.png (60.9 kB)
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2 Answers

  • Jul 13, 2017 at 04:42 PM
     Incompletion log says it is a complete document.

    Where you have checked ?

    We need to know why all the price indicators are yellow

    Did you check from the "Analysis" tab which will show what you were expecting.

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    • Former Member

      Hi.

      In the VA02 transaction,using Cntl+f8 i found that document is complete.(From Edit-Incompletion log).I can't make out why all the condition types are in yellow.When i see the change logs of the document ,there is no change in condition value apart from one manual change in KUMU condition type.Apart from that for all those condition types condition records have been maintained properly.I checked everything using the analysis option which is there in the conditions tab.Everything seemed fine. I am kind of stuck here.

      If you need any more information please let me know.price-issue2.png

      price-issue2.png (6.2 kB)
  • Jul 14, 2017 at 12:07 PM

    Still not sure, what you have checked in Analysis tab. In the screen shot 50406-capture2, you have shared some three condition types which are in yellow. What is there in Analysis tab for these condition types?. Also from Conditions - Detail screen more details are required. Also, you have not indicated whether this issue is for all orders or only one particular document. If any exit is in place, then you need to check with ABAP team also as to why, those condition types were showing as Inactive. Most probably, if my assumption is right, this issue is due to some pricing exit

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    • Former Member

      Hi ,those condition types you are referring to are header condition types .In header condition we don't have analysis button.Only Activate and Update buttons .And also here see the net price appearing as 0.But for item conditions,in the analysis i can see that condition record has been maintained.It is obvious as all the prices have been populated for those conditions.When i am creating a new sales order keeping everything same as this particular sales order in quality server,nothing wrong is coming in. I can see the header price as well unlike here (net price is 0).

      Now can you suggest ,how can i analyse and fix the error?pr3.pngpr4.png .I am not sure about the user exit.

      And delivery,shipment has been also completed.Now the problem is that invoice is not getting generated.

      pr3.png (7.6 kB)
      pr4.png (8.8 kB)