Error in Mass Data maintenance

[Former Member]

Hello experts,

I have encountered this error in uploading new contacts. I'm doing this through Mass Data Maintenance > Importing New Customers.

I already made sure that there werent any duplicates

Hopefully one of you guys can help solve my problem.

Regards,

Nico

[former_member252995 · Accepted solution]

Dear Mr. Miguel Francisco Rocha

These errors occurs when you are trying to add a new contact to an existing customer which is not possible using Mass Data Maintenance. You can only modify an existing record using this option.

You could add this contact id to an existing customer using Enhance Already Existing Records option in the migration tool with the following steps:

1. Go to Business Configuration work center.
2. Go to Overview view
3. Select to Show All Configuration Elements and find the activity: Migration of Customers for SAP Cloud for Customers.
4. Select the link: Migrate customers using the migration tool
5. Upload the file and select it.
6. Select the Properties button.
7. In the drop-down for Migration Mode, select Enhance Already Existing Records.
8. Click on Save.
9. Execute Migration Step by Step.

There is SAP Case Document:

2050762 - Errors While Trying to Update Contact Details For an Account Using Mass Data Maintenance

labelled specifically to solve this issue.

Thanks and Regards,

Kokouvi

[Former Member · Accepted solution]

You're a god send.