Filling an Activity from the Interactive Script in Interaction Center WC

[Former Member]

Hi Experts,

I need to fill an activity from an Interactive Script in the Interaction Center WinClient.

When i finish selecting in the script all the possible answers, i need to create an activity with information coming from the script. How can i make that possible?

points rewarded

thanks

[Former Member · Accepted solution]

Alberto

You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps

I think it would be helpful

Procedure:

T-Code: EWFC0

Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.

1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.

2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.

Enter a group ID, description and icon for the new transaction group and choose Continue.

3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.

4. Enter a transaction ID.

5. Enter a Transaction Definition section, select Workspace.

6. In the Transaction Definition section, select Workspace.

Two additional fields will appear.

7 Choose F4 in the Workspace field to select the Script.

8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.

9. Enter a Slot Name if desired.

10. Choose Continue.

You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.

11. Choose Back.

12 Choose Save.

Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.

Regards

Surendra

[Former Member · Accepted solution]

Hi Surendra

Thanks for the answer. It was very good the explanation on how to add the interactive script into the Activity, but i have done that already. My problem is when i am interacting with the Script and i need to create an Activity with information coming from the Script.

In other words, i want to fill the activity fields with information coming from the selections i make in the script.

Right now i am creating activities from the script by putting in the Action Type: CIC-AB and in the Action: The name of the activity i defined in the action box configuration. However, i want to fill some fields of the activity i am calling with the information selected in the script.

Thanks again for your help.

Regards