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Former Member
Jul 11, 2017 at 04:37 AM

We Can not do resposnd on Email Tickets

234 Views Last edit Aug 24, 2017 at 04:14 PM 2 rev

Hi Team,

whenever a new email ticket is creating into the system, we can not respond on that ticket. It's showing error: "email contains profanity and can not be sent until it is removed".
I have attach the error related screen shot.
Please check and provide the suitable solution on very high priority basis.

Pragati Vermaerror1.jpgerror2.jpgerror3.jpg


error1.jpg (86.0 kB)
error2.jpg (65.8 kB)
error3.jpg (68.6 kB)