We Can not do resposnd on Email Tickets

[Former Member]

Hi Team,

whenever a new email ticket is creating into the system, we can not respond on that ticket. It's showing error: "email contains profanity and can not be sent until it is removed".
I have attach the error related screen shot.
Please check and provide the suitable solution on very high priority basis.

Regards,
Pragati Vermaerror1.jpgerror2.jpgerror3.jpg

[PrasanthArya · Accepted solution]

Please note if phrases are marked as blacklisted in the dictionary because of which this error occurs,
By Profanity we mean blasphemous / obscene language / a swear word / an oath / irreligious or irreverent behavior , Any such relevant occurrence or synonymic aspect will be treated as Profanity

As a work around you can Disable profanity check by following the steps below

1.Open business configuration, current implementation project
2.Navigate to questions (step 4).
3.Select the following question: Service / Customer Care / Service Request Management
4.Do you want to disable the profanity check for outgoing messages and
allow messages to be sent? Select this option.

But Ideally in your case , from Screen shots ( Example :error1.jpg) I see the word like disgusting which ideally shouldn't be used and thus the Error.

[Former Member]

Hi Prashant,

Thanks for reply!

I have checked that you have mentioned the above conditions. There are 5 projects and all are closed, so that i can not select the mentioned question:

Do you want to disable the profanity check for outgoing messages and allow messages to be sent?

Here i have attached the related screen shot for that you have given the solution. Kindly Check.

Regards,

Pragatiimplementation-project.pngprofanity-check.png

[PrasanthArya]

Please note that the Business Configuration steps mentioned are just Optional but not mandatory , and it is always advisable to keep it just to ensure profanity is not seen.

If in case the business still needs to make a change to activities for a Closed project , check if there is a possibility to create Change Project

The sole purpose of a change project is to make configuration changes to the solution once the First Implementation project is completed, meaning the system has gone live. These changes can be made by adding/modifying Business Configuration activities

Please Refer to SAP Notes suggested below

2199870 - When and How to Close an Implementation Project

1922087 - How to Create a Change Project and its Lifecycle