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Customer Service in SD

Former Member
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Hi Guru's

I would like to learn Customer Services,So If anybody have documents kindly send my mail Id.Please.................

Thanks&Regards

Vikram Mudigoti

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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<b>Customer Service (CS)</b>

<i>Purpose</i>

This component supports you when representing, managing and processing all services that you provide to your customers. You can:

<b>Structure and manage technical objects for which services should be performed (for example, technical systems, machines)

Manage data for warranties and business partners

Create service requests

Plan and execute requested services

Bill the costs that arise as a result of the services being executed

Monitor call processing in order to keep to deadlines and agreed response times.

</b>

This function comprises:

<b>Structuring and maintenance of the installed base using technical objects

Warranties, management

Call management, using service notifications, service orders and sales orders

Call monitoring with response and service times

Link between installed base and business partners</b>

Answers (2)

Answers (2)

Former Member
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HI

Refer the link below

help.sap.com/printdocu/core/Print46c/en/data/pdf/SDSLSOASCO/SDSLSOASCO.pdf -

Former Member
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Please check site as under:

Link: http://help.sap.com/

Path: SAP Best Practices --> Baseline Packages --> Based on SAP ECC 5.00 --> Select Country: for eg, Localized for India --> Business Information --> Preconfigured Scenario --> Services

Regards,

Rajesh Banka

Reward points if helpful.