Hi Experts,
I am trying to send an E-mail to a specific Activity Partner defined in the BP Partner Functions associated with the transaction type after the activity is saved
in the Interaction Center WinClient.
For this, I am using actions profiles and conditions. I have checked that I can send E-mails, but only when I directly specify the E-mail address of the person I want to send the E-mail to in the Action Conditions. However, as I mentioned before, what I need is to automatically determine the BPs E-Mail address from the Business Partner Function (Activity Partner) in the transaction (in this case I am using a contact transaction type) in order to send the E-mail.
Can anyone shed some light on this issue?