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Former Member
Jun 08, 2007 at 01:09 PM

Sending E-mail by Partner Function when i save an Activity in the IC WC

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Hi Experts,

I am trying to send an E-mail to a specific Activity Partner defined in the BP Partner Functions associated with the transaction type after the activity is saved

in the Interaction Center WinClient.

For this, I am using actions profiles and conditions. I have checked that I can send E-mails, but only when I directly specify the E-mail address of the person I want to send the E-mail to in the Action Conditions. However, as I mentioned before, what I need is to automatically determine the BP’s E-Mail address from the Business Partner Function (Activity Partner) in the transaction (in this case I am using a contact transaction type) in order to send the E-mail.

Can anyone shed some light on this issue?