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Former Member
Jun 06, 2007 at 08:53 AM

CCS - ICWebClient


Hi everyone,

I am trying to simulate an incoming call with Contact Center Simulator.

I am able to see the online agents.

I am able to call the agent (It says Phone call is active.)

I can see the status as ringing through advanced section of CCS.

But it does not inform the agent that there is a coming call. So the agent is not able to accept the call.

In IcWebClient there are 3 queues Hotline, Order Entry and Infoline in queue status section.

But I can not see the details of queues since they are just text fields.

How can I overcome this problem?

By the way we are using CRM 5.0.

Thanks in advance.