Service Desk Config

[former_member343310]

I am using Solution manager version 4.0 I have to configure the service desk functionality and the weblog" service desk configuration guide for dummies" does not fullfil my requirement because its incomplete ( i.e does not tells how to create IBASE etc. etc.) and also does not tell the correct BC Sets to be rum for solution manager.

Kindly anyone email me the configuration guide for release 4.0. If some one have a itutor, sim file etc for this I will be very grateful If you send me.

I am very much confused in IBASE . Help me in this regard too.

My email is

Regards

M FAROOQ ALI

<Post was moderated>

[raguraman_c · Accepted solution]

Hi,

Check this document.

https://websmp205.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf

Has very good information.

This will definitely solve your problem.

Feel free to revert back.

--Ragu

[former_member343310 · Accepted solution]

Hi

The document is very helpful but still it is not as detail as I want to. I need a step by step guide

Hope to hear from you soon

Regards

[raguraman_c · Accepted solution]

Hi,

You cannot better document as far as explanation is concerned. Just follow the SPRO nodes one by one, with this document by your side. You should be successful. This will solve your problem.

Feel free to revert back.

--Ragu

*Reward Points if the answer is very helpful.

[former_member343310]

The issue is rectified..... Thanks all

Message was edited by:

Muhammad Farooq Ali

[Former Member]

Hi Muhammad,

As Jason said, the steps to create iBase is clearly described under the IMG configurations to be done for the solution manager system.

You can find this under "Basic Settings --> SAP Solution Manager System --> Service Desk --> iBase

Once you have completed defining your system landscape using the SMSY transaction and have a solution defined in your landscape, you can create these iBase components for all the satellite systems in your system landscape involved in that solution automatically by following the below steps(Note this automatic creation of iBase components is possible only once for one solution. Subsequent additions of iBase components need to be done manually).

In SOLUTION_MANAGER transaction, open a solution. From the Edit menu choose "Initial Data Transfer for iBase".

Now the iBase components would have got created for you and you can check this using the transaction IB52.

Hope it helps. Dont forget to reward points for useful answers.

best regds,

Alagammai.

[Former Member]

the information about the iBase (initial and manual creation) and the correct BC sets to run is detailed in the IMG documentation.