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Ticket creation is also possible for Obsolete Contract

Jul 10, 2017 at 09:16 AM


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Former Member


I am able to generate ticket for an obsolete contract. Its an error as the obsolete ticket creation is not possible in contract.

I have attached the relevant document. Please find the attachment.

Thanks and Regards,


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Prasanth Sarma Aryasomayajula
Jul 10, 2017 at 04:55 PM

The possibility to create tickets for obsolete contracts is possible in C4C

This seems more of verifying a Service scenario with Sales Scenario , an Inactive Contract doesn't make any sense for Sales , Nevertheless it doesn't mean that we cannot address the service aspects or the Concerns associated with the contract and Customer associated.

If you consider it as an inappropriate system behavior, you may register your ideas/requirements along with the use case for this feature in Idea Place for SAP Customer for Cloud

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Former Member

Hi Prasanth Sarma Aryasomayajula,

Thank you for your valuable response.