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Home screen tiles in C4C

Hi Experts,

As per business requirement we have defined three different activity types for phone call. Ex:

  • 1.Campaign Activity
  • 2.Contact Strategy
  • 3.Sales Call

On C4C home screen there is a standard tile for Phone Call activity where by standard we will get all activity types:

Business requirement is to have separate three tiles for each type: Campaign Activity, Contact Strategy, Sales Call.

The approach we are trying is to use 3 URLs for each activity type and create the tile. But, the following URL is not working for the filter for column ProcessingTypeCode:¶m.ProcessingTypeCode=XYZ

Changing the value of the parameter “param.ProcessingTypeCode” doesn’t affect the output. We need 3 different urls to launch the Phone Call OWL screen with these 3 filter values. Or if there is any other way to create these tiles.


1.png (10.8 kB)
2.jpg (32.5 kB)
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1 Answer

  • Jan 03, 2018 at 03:13 PM

    Hi Elina,

    you achive your goal by creating a report and KPIs, which can be displayed on the Homescreen.

    Therefore you need to:

    1. create a report on the Activities in the Business Analytics workcenter.
    2. create one selection for each Document Type you want to display on the Homescreen
    3. create three KPI on the created report - one for each selection
    4. display the KPIs on the Homescreen via Adapt --> select role / default (if it should be displayed for every user) --> Edit --> KPI

    Best regards,

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