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CRM - Loyalty Management - error message when I create a reward rule with a dynamic attribute

Jul 06, 2017 at 05:15 PM


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Former Member

1- I created a loyalty program.

2- I created a reward rule group and a reward rule

3- I added an active dynamic attribute assigned to the loyalty program (and to the reward rule).

4- Then, when I set rules parameters. I can see my dynamic attributes on the available conditions. I selected 'Update Attribute 1' as an available action.

5- I checked the rule consistency. So far, everything is OK.

6- However, when I save the loyalty reward rule, I get this message 'Check attribute ATTRIBUTE in Customizing; rule cannot be saved'

7- I checked the BRF and the dynamic attributes configuration (see attached document).

Everything looks normal though. I don't know where to start.

Can you help ?



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