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Former Member

SAP Jam customizing error in Campaign Collaboration screen

Hi Experts,

I am working on Hybris marketing 1702 on premise system. While working on new flow based campaign app, i am facing error on collaboration screen. There is no integration with SAP Jam and we do not intend to do so. However whenever i click on collaboration tab to enter Notes, it throws error 'Customizing activity regarding SAP Jam for Campaign object not executed'. Pl. provide any relevant information to solve this error and on following additional queries:

Is it mandatory to have SAP Jam for using campaign collaboration tab?

Can we remove SAP JAM section from collaboration page through screen UI adaptability?

Thanks

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3 Answers

  • Jul 11, 2017 at 12:15 PM

    Hi Varun,

    I'm from the SAP Jam product mgmt team.

    SAP Jam is definitely not a must for SAP Hybris Marketing.

    I suggest you open a support ticket for this, so that the Hybris Marketing colleagues can take a closer look.

    Best, Christian

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    Former Member
    Jul 19, 2017 at 06:47 AM

    Hi Varun,

    We also received the same error and we are also not planning to use SAP JAM. Did you manage to log a ticket with SAP and has there been any response?

    Thanks,

    Ravi Vempati

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  • Jul 19, 2017 at 11:56 AM

    SAP Note 2351336 resolved this issue for another customer.

    Best,

    Matthias

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