Portal shutting down upon restart

[Former Member]

Hey guys!

A really weird thing is happening to our production portal, it shuts down after 20 minutes of going up and this is happening everytime it is restarted.

It has been working perfectly for nearly two months after installation till now. We cannot understand what might be wrong as I am pretty sure nothing was done prior that might affect it.

Could this be a licensing issue? Or do we have to make some changes to the Server settings?

I really need your help on this.

Warm Regards,

Glenn

[Former Member · Accepted solution]

Hi,

If license has expired, after 20 minutes, green color instance change to red color and gives message clearly as "License check failed". Does the server have permanent license? Else this may happen. Open the SAP MMC and check the color of instances.

Regards,

Harini S

[Former Member · Accepted solution]

Apparently, it is not a licensing issue. The problem still persists.... Any clues to why this might be happening?

regards,

Glenn

[vijayakhanna_raman · Accepted solution]

Hi,

Please check the developer trace. U may find some clue.

Regards,

Vijai

[Former Member · Accepted solution]

Hi GLenn

Are you sure it is not a licensing issue? If it happens exaclty after a 20-30 min time interval then there is high probability that it is a licensing issue.

You can confirm the same by:

Connecting with the Visual Administrator tool go to Server -> Services -> Licensing Adapter - tab Installed Licenses.

Anyhow it could also be due to JVM settings: Please check OSS Note 723909.

Hope it helps.

Cheers.

[Former Member · Accepted solution]

Thanks guys for all your help!

It was indeed a licensing issue. Apparently there are three licenses for the Portal:

1. Portal

2. Standard

3. Java

All these must be supplied.

Warm Regards,

Glenn