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Former Member

People posting answers via email

Hi,

I am seeing more and more threads where people state "give me your email address and I will send you a document".

this is understandable but what then happens is a thread that gets longer and longer each day and keeps on appearing at the top because everyone is adding another reply "please send it to me too....".

The main aim of these forums (IMHO) is to spread the help as wide as possible and posting answers to people via email not only causes problems with huge threads as I mentioned above, but it "hides" the solution from anyone else with the same problem.

the usual reason given is "The SDN site does not allow you to put screen shots in replies".

If this is the case and can't be changed then surely a link could be posted to the help document instead?

Is it me? or do threads with hundreds of "please send it to me too....." make the site look less professional and clog up the process?

Steve B

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2 Answers

  • Posted on May 29, 2007 at 11:47 AM

    Hi,

    SDN is indeed all about sharing knowledge and e-mailing things is contradictive to that principle. On top of that, people don't seem to realize that their e-mail address can be gathered by hervesters and a possible subject to spam.

    Eddy

    -


    PS. Which type of SDN Ubergeek/BPX suit are <a href="/people/eddy.declercq/blog/2007/05/14/which-type-of-sdn-ubergeekbpx-suit-are-you">you</a>?

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  • Posted on May 29, 2007 at 12:31 PM

    The wiki provides the capability of attaching small .jpg files, so having a link to a wiki page which in turn houses the needed graphic is a solution. Documentation can be embedded in the wiki and linked to as well.

    Documents can also be handled by our Submit" target="_blank">www.sdn.sap.com/irj/sdn/submitcontent">Submit content system as well. People wishing to provide legitimate and original documentation can upload it into a word template, submit it and if it is legitimate they will receive back a url (the document becomes searchable in the library).

    Good content of this nature generates good library content and garners point rewards.

    Marilyn

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