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Jul 10, 2017 at 09:00 AM

How activity score actually is calculated?



There's comprehensive explanation for Engagement score here in SAP Application help. You can navigate it from this link ->

However I couldn't find any comprehensive explanation/documentation for "Activity Score". In the customizing, we only define the total "interaction score" for customer to reach in order to reach percentage 100.

However, how this "interaction score" the customers are gaining is calculated? Is there a way to manipulate this score per interaction like it's said in IMG documentation? I believe that field is "QUANTIFIER" in CUAND_CE_IA_RT, however my tests didn't turn out to be what I expected.

If someone explains how this "activity score" is calculated from strach like it's explained for Engagement Score, I'd be grateful

Thanks in advance