on 05-28-2007 11:22 AM
Dear All,
Can any one tell me briefly about L1, L2 and L3 support
Thanks & Regards
Varma
Dear V,
award points will appriciate, dont forget.
by
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Dear V,
Support are basically depending upon the SLA's (Service Level Agreements).
L1 represents severity of the ticket status. its normally resolve the ticket within 1 to 1/2 Hour.
L2 represents Priority High - it also resolve the ticket within 4 Hours.
L3 represents Urgent - it also resolve within 8 Hours.
by
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