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Former Member
Jul 07, 2017 at 12:31 PM

Canceling a payment method in CCO after the transaction is completed

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Hi experts,

Question 1:

A sales order was made in SAP Business One, this was fetched in CCO. A payment is done with wrong currency. Is it possible to alter the payment after it is completed?

This because if the receipt is returned the Sales order can no longer be fetched within CCO seeing this sales order will have the closed status within SAP Business One. I simply want to Edit the payment method to the correct currency and then complete the sales order with the correct payment type.

Question 2:

Why is does CCO make an outgoing payment after returning the whole receipt that is not linked to the original Sales order that was created in SAP Business One?

I noticed something strange after returning Sales Orders that had been completed in CCO,it seems to make an outgoing payment that is not linked to the original Sales order that was made in SAP Business One, but there is a new A/R invoice made with negative amounts for cash and for stock but this A/R invoice is not connected to the original Sales Order that was refunded.In doing so its making it very hard to know where to find the original if there is a new a/r invoice made with negative amounts but no link to why this was made and how to find.

Thanks in advance,