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SUM SP20 Patch 3 internal server error

Jul 07, 2017 at 08:50 AM

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Hi All,

I am trying to apply SPS15 for Solman 7.1 and have downloaded the new SUM SP20 patch 3. But when I try to access the URL

http://<hostname>:1128/lmsl/sumjava/<SID>/dual.html

I get the following error :-

Internal Server Error
Operation  [id=1CC1DE19A0C21EE798DDF4F2E7C1DD45] terminated with errors : 127 () 
description:Start SUMJAVA
INFO: Program parameters: 
Exception in thread "main" java.lang.UnsatisfiedLinkError: F:\SUM\SUM\jvm\jre\bin\net.dll: The specified procedure could not be found
	at java.lang.ClassLoader$NativeLibrary.load(Native Method)
	at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:2045)
	at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1949)
	at java.lang.Runtime.loadLibrary0(Runtime.java:870)
	at java.lang.System.loadLibrary(System.java:1128)
	at java.net.InetAddress$1.run(InetAddress.java:294)
	at java.net.InetAddress$1.run(InetAddress.java:292)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.net.InetAddress.<clinit>(InetAddress.java:291)
	at com.sap.sdt.slprotocol.server.SLProtocolServer$ScanStop.<init>(SLProtocolServer.java:56)
	at com.sap.sdt.slprotocol.server.SLProtocolServer.main(SLProtocolServer.java:34)
2017-07-07 09:38:38.525:INFO::Thread-1: Logging initialized @838ms
Exception in thread "Thread-1" java.lang.UnsatisfiedLinkError: F:\SUM\SUM\jvm\jre\bin\net.dll: The specified procedure could not be found
	at java.lang.ClassLoader$NativeLibrary.load(Native Method)
	at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:2045)
	at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1949)
	at java.lang.Runtime.loadLibrary0(Runtime.java:870)
	at java.lang.System.loadLibrary(System.java:1128)
	at sun.nio.fs.WindowsNativeDispatcher$1.run(WindowsNativeDispatcher.java:1163)
	at sun.nio.fs.WindowsNativeDispatcher$1.run(WindowsNativeDispatcher.java:1160)
	at java.security.AccessController.doPrivileged(Native Method)
	at sun.nio.fs.WindowsNativeDispatcher.<clinit>(WindowsNativeDispatcher.java:1160)
	at sun.nio.fs.WindowsFileAttributes.get(WindowsFileAttributes.java:321)
	at sun.nio.fs.WindowsUriSupport.toUri(WindowsUriSupport.java:107)
	at sun.nio.fs.WindowsPath.toUri(WindowsPath.java:812)
	at org.eclipse.jetty.util.resource.PathResource.<init>(PathResource.java:186)
	at org.eclipse.jetty.util.resource.PathResource.<init>(PathResource.java:174)
	at org.eclipse.jetty.util.resource.Resource.newResource(Resource.java:180)
	at org.eclipse.jetty.util.resource.Resource.newResource(Resource.java:149)
	at org.eclipse.jetty.server.handler.ResourceHandler.setResourceBase(ResourceHandler.java:229)
	at com.sap.sdt.slprotocol.server.WebServerFactory.createHttpWebServer(WebServerFactory.java:93)
	at com.sap.sdt.slprotocol.server.JettyServer.run(JettyServer.java:27)
exitcode:1


What could be causing this, I am running the latest SAP Host Agent 721 SP28.

I can run http://<hostname>:1128/lmsl/sumabap/<SID>/doc/sluigui/ just fine but not http://<hostname>:1128/lmsl/sumjava/<SID>/index.html or dual.html so I don't know what's wrong.

Thanks
Craig

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2 Answers

Prithviraj Rajpurohit Jul 07, 2017 at 11:29 AM
0

Hi Craig,

Use below link and let us know if you're able to start SUM tool.

Also check sap note 2392228

Regards,

Prithviraj

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Craig Armstead Jul 13, 2017 at 06:57 AM
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Hi Prithviraj,

Sorry but the issue it seems is to do with JVM. I have raised a customer message with SAP, however I did find a work around to the problem eventually, once I realised what the cause was.

I had to rename directory jvm, copy directory jvm6 as jvm and use the command line option jvm6 (STARTUP.BAT jvm6 confighostagent <SID>)

Hope this helps someone else. I'll post the sap note if one is released to correct this.

Cheers
Craig

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