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File to IDoc scenario. One of the tag is getting getting posted intermitently in CRM.

Dear Experts

Nee your inputs. We are running on SAP 7.31 EHP1 SPS04 Dual stack.

A field in FIle to IDoc (3rd Party to CRM) scenario is not reflecting consistently in the IDoc created in CRM. I mean sometimes it gets created in CRM IDoc and sometimes not. I am able to see this field and its value getting created properly in PI IDoc XML (IDX5). But CRM complains this field did not got populated in the IDoc.

I am getting this issue in Prod environment. Strangely, I am not able to replicate this in any of the Quality environments.

I tried below this from SAP PI end:

1. Reimported the IDoc metadata (IDX2) in SAP PI.

2. SAP PI system restarted.

3. Perfomred complete cache refresh is SAP PI.

I don't think this issue is related to PI, as I am able to find the xml tag in the PI XML (IDX5) and SMXB_MONI payload.

Can you please suggest what else can be done to resolve this issue?

Thank You.

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