data from a new customertable lost after conntrans ... Activity_Object

[Former Member]

Hello!

We're working with CRM/MobileSales 4.0...

We've inserted a new segment (for a customertable) into the BDoc Activity_Object.

We've done this like we've seen it at the segment from smocondocu.

We're planning new activities on the notebook entering data in our customertable and in the smocondocu-tile. After saving the actual smocondocu data and the customer data is on the local tables.

Now we're doing conntrans ones stopping the inbound queue on the server. All data arrived. We're starting the inbound queue again.

Now we're doing conntrans a second time ... something comes back to the local machine ...

The actual smocondo data is now in the local table - the actual data from the customer table is away!

The data from our customer table doesn't arrive in the server table, too.

...And we can't imagine why. No error messages on the server... nothing.

The inserted segment in the Activity_Object looks like the other segments there.

We've run again smoggen... the results remain the same.

Are there any hints for us?

Is there anywhere a small flag we've to set

Please help. Thanks a lot in advance.

Best regards,

Ingo

[former_member195930 · Accepted solution]

Hi Ingo,

Firstly just check if you are setting in the send bits in the User exits for the fields in the segment. If yes, then I would just to use client console and genetrate the BDOc again in Client. Then try with a new activity.

Thanks!

Anusha

[Former Member · Accepted solution]

Hi Anusha!

My collegues had sendbit-problems months ago - so we know this problem.

We've run smoggen again on the server and all tables/metadata is new generated on the client.

The problem should be anywhere on the crm-server perhaps directly behind the inbound-queue. Perhaps it have to do with the mBDoc... It seems that anywhere on the server one strucure doesn't match to another structure... or a flag is missing?

The big problem is that we don't get any error messages ... an empty structure (of the new segment) returns in Mobile Sales - That's all.

Best regards,

Ingo

[former_member195930 · Accepted solution]

Hi Ingo,

Did you check if the data in the new segments are persisted in the CDB tables. If yes, then the issue should be some generation missing else I guess you need to check your coding.

As of falg, I guess there are no flags that needs to be set for additional mapping.

Thanks!

Anusha

[Former Member · Accepted solution]

Sorry... Nothing helps in this case i fear.

We've decided now to enhance the activity_object directly with an append at smovbka. We think that this way isn't an elegant one but so we won't get further bombshells

So i stop here. I only wanted to let you know how this case ends...

Thanks for answering.

Best regards,

Ingo

[former_member192750 · Accepted solution]

Hi Ingo,

Adding segments requires the same kind of code extension on the server. I would suggest checking the user exit implementations that were created to map the new segment info from the incoming SBDoc to the MBDoc and then from the MBDoc to the SBDoc. In most cases the error would be due to the custom coding.

Also, I suggest you use the SAP provided EEWB tool for your enhancements.

Best Regards,

Ankan

[Former Member · Accepted solution]

Hi Ankan!

The first part was a good information. Thanks a lot!

To the EEWB: We're still using CRM 4.0 ... ALL sap-consultants say "don't use it".

It's a good tool if you want to do something ONE TIME and if there's no need to work on that part a second time - The mapping doesn't work with fieldnames but with numbers and positions and the problems will begin if you want to insert something new or if you want to delete something.

Best regards,

Ingo

[Former Member]

Hi Schmokel,

First thing, check your subscription and subscription criteria (case sensitive)

Secondly, check if any of the bdoc and table enhanced are generated on Mobile Client.

Best Regards,

Pratik Pate.

Reward with points if it is of any use to you!

[Former Member]

Hi Pratik!

Thanks. We'll check the subscription tomorrow and i'll tell you the result.

Best regards,

Ingo

[Former Member]

Hi!

The subscription can't be the problem 'cause anyway if the data returns to the clients or not - the data from client to server should be in the customer table on the server... but there are no entries.

Best regards,

Ingo