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Crystal Reports 2016 not installing on Windows 7 ultimate

relay from a customer who was unable to make this post.

"When I try to install it, it tells me that it can't install on that operating system (Windows 7 Ultimate) and then I can't go any further in the installation process.. That error can be corrected by compiling it and designating the operating systems that it has been programed to use.

How can Crystal Reports 2016 not work under Windows 7 Ultimate Edition. Why can it only be corrected by the programmers/developers who compile Crystal Reports?

To make sure it works under Win 7 ultimate they have to recompile it and make sure they set it so it will work using Win 7 Ultimate and is included in the operating systems that it uses. It has to be generated when they compile Crystal Reports because that is where you choose what operating systems the software you are developing will work under or it will not install

I can't be the only one using Windows 7 Ultimate but nobody can install Crystal Reports 2016 until they fix the issue by recompiling it again under the proper operating systems.

All the other Crystal Reports versions work under Windows 7 Ultimate that I own including Crystal Reports 2008."

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6 Answers

  • Jul 07, 2017 at 03:03 PM

    Been sent a link to a pair of public facing web pages and a guide that I'll copy and paste because it is behind a maintenance login.


    Windows version failed in prerequisite check while installing client tools & in description it says "This product needs to be installed on a window 7 sp1 machine".



    • SAP BusinessObjects Business Intelligence 4.1
    • Windows (Supported version)

    Reproducing the Issue

    1. Run the installer of BI 4.1 client tools.
    2. It extracts & run the installation.
    3. While checking prerequisite on OS, it fails with "Windows Version" check.


    Argument was set as 'Server' in product.seed.xml file.

    <arg name="AllowedSuffix" value="Server"/>


    1. Download WinRar
    2. Extract BIPLATCLNT4107xxxxxx.exe to C:\BIPLATCLNT4107P_3-20009642
    3. Go to C:\BIPLATCLNT4107xxxxxx\product.businessobjectsclient-4.0-core-32
    4. Edit product.seed.xml
    5. Find AllowedSuffix
    6. Find:
    <arg name="Property" value="Windows2008Above"/>
    <arg name="AllowedSuffix" value="SERVER"/>
    8. Save File
    9. Run C:\BIPLATCLNT4107xxxxxx\setup.exe

    See Also


    product.seed.xml, client tool, installation, workstation, server, bi 4.1, 4.1, 4.0, bi 4.0, AllowedSuffix, windows version, prerequisite, This product needs to be installed on a window 7 sp1 machine, Crystal Reports

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    • Former Member

      The files were a bit tricky for me to find, but it was fundamentally the same fix for me on a Windows 7 Professional, SP1 build. Thanks for posting this solution!

  • Jul 06, 2017 at 04:40 PM

    Hi Gabriel,

    Do you have any idea what the user means by compiling? What are they compiling? I don't recall having an issue using 2016 on Windows 7. My first guess would be permissions. Making sure the install as Administrator.

    What is the exact error they are getting?



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    Former Member
    Jul 06, 2017 at 11:23 PM

    Hi Brian,

    With computing languages like C and C++and others, programmers write the code in a language and once they have tested it and everything seems to work as planned, they must compile the code creating an executable file like crystal reports has in the form of an executable FileName.exe or CrystalReports2016.exe, now it's a compiled program ready to use if there are no major faults in it. Before the programmer compiles the program, they have to ensure that all the versions of a particular operating system like Windows 10 Professional, Windows 7, Windows 7 Professional or Windows 7 Ultimate are selected before they create the executable.

    Please ask me if you don't understand what I said, not the community.

    I still have the issue where Crystal Reports 2016 will not install on Windows 7 Ultimate and most likely the programmer didn't select Windows 7 Ultimate before he/she compiled the code to make an executable in the form of an .exe file. It happens all the time that programmers and the QA team misses things and that's why we have so many a service pack or SP1, SP2, SP3, SP4 which Crystal Reports 2016 is on now and they may have to compile an SP5 in order for Crystal Reports 2016 to correctly install on a Windows 7 Ultimate edition operating system.

    I get this message when I try to install Crystal Reports 2016 on a Windows 7 Ultimate computer after first 3 prerequisites passed but the last or 4th prerequisites fails because it says: "WINDOWS VERSION." I'll attach the screenshot.

    Thank you,

    Randy B. Davis, Crystal Reports Developer

    Business Intelligence Reports, LLC

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    Former Member
    Jul 06, 2017 at 11:23 PM

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    Former Member
    Jul 09, 2017 at 02:00 PM

    Hi Don,

    As you can see with the screenshot that I uploaded, I am using Windows 7 Ultimate SP1 Operating System.


    I am also using Crystal Reports as a stand alone program NOT installed on a Crystal Reports Server and it has it's own product.seed.xml file but it's not going to have #7 above in Gabriel's post since I don't have Crystal Reports server to be able to Change SERVER to WORKSTATION because I install all my Crystal Reports versions as stand alone software. I can still upload the reports that I develop to the client's servers.

    I'm still at a loss on how to install Crystal Reports 2016 on my Windows 7 Ultimate operating system machine. I have Crystal Reports 2008 on it and I most likely could develop reports using it and then convert them to CR 2016 if necessary. That's not a satisfactory workaround since it should install on this window 7 machine just as seamless as it installed on my Windows 10 machine.

    It's definitely taken up too much of my time when I'm sure it's a development problem of some sort and I can't see how I can fix something that's probably in SAP's Crystal Report 2016's source code some where.

    Thanks again,

    Randy Davis

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  • Jul 07, 2017 at 09:23 PM

    According to the Platforms Document CR 2016 requires Windows 7 SP 1 which you can get from here:

    Have a great day


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