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Crystal Reports 2016 on terminal server

I just installed a 30 trial of CR 2016 SP4 on a clone (server is hosted on Esxi system) of our 2012 R2 terminal server. I got it installed with no problems but CR will not open/run. After 3-5 minutes I get the program is not responding error and so on.

I get the following errors in Event Viewer:

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: crw32.exe
Application Version:
Application Timestamp: 590cf9c1
Hang Signature: abc4
Hang Type: 134218112
Waiting on Application Name: svchost.exe:DNSResolver
Waiting on Application Version:
OS Version: 6.3.9600.
Locale ID: 1033
Additional Hang Signature 1: abc4fb4afff9f5ce7badb4145f2fe9b9
Additional Hang Signature 2: b185
Additional Hang Signature 3: b185be9fddea359b4914cd206e3ccfd7
Additional Hang Signature 4: abc4
Additional Hang Signature 5: abc4fb4afff9f5ce7badb4145f2fe9b9
Additional Hang Signature 6: b185
Additional Hang Signature 7: b185be9fddea359b4914cd206e3ccfd7

------------ and ------------

The program crw32.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: de0
Start Time: 01d2f5a7124f4a6f
Termination Time: 32
Application Path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 94eebf3e-619a-11e7-8130-005056bb25e8
Faulting package full name:
Faulting package-relative application ID:


The clone does not have internet access, could this be the issue? Don't know if it's trying to connect to SAP to verify license or something else altogether.


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1 Answer

  • Jul 05, 2017 at 08:47 PM

    Yes it can be and possibly missing dependency or permissions. try running under a local PC admin account.


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