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Can we add SAP BSP Iview to Portal favorite in SAP NW Portal 7.4/7.5

We have created a SAP BSP Iview for CRM Web UI application.One of the users is trying to add iview to portal favorite and access it but getting error - " Failure in PortalHistoryIsCrmEmpty!" TypeError : Unable to get property 'substr' of undefined or null reference ".

The iview is working fine when we access it from folders, error occurs only while accessing from portal favorite.

Is accessing CRM Web UI via Favourites is supported in POrtal?

If anyone can explain why we are getting error from portal favorites it will be helpful for us.

Thanks and Regards,

Rajat Yadav

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1 Answer

  • Jul 14, 2017 at 08:58 AM

    Hi Rajat

    Can you refer to the KBA # 1910712 - Portal iView cannot be added directly to browser favorites, and check if your are adding the favorite in the same way as given in the resolution section of the KBA.


    Santarshi Samanta

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