Cloud For Customer - Service --> Debit memo creation for Service and Repair items of C4C ticket.

[onkar1]

We have a situation where we are creating billing request (debit memo request) for Service & Repair items of C4C ticket in SAP ECC via C4C – HCI – ECC integration. A separate processing type SPR0 – billing request is configured in C4C.

What is the standard best practice for this business scenario

• 1.Do we select invoicing method in each and every item relevant for billing in C4C ticket?
• 2.Do we have to enter additional line item with processing type SPR0 for each and every item relevant for billing in C4C ticket ?
• 3.Do we have a option for lump sum billing of all C4C line item ?

Appreciate any help.

[former_member548863]

• 1.Do we select invoicing method in each and every item relevant for billing in C4C ticket?

Answer: Yes, if you want the item to appear in Debit Memo Request/Billing Request and it's relevant for billing. You can set invoicing method default to Fixed Price or Time & Material by processing code.

• 2.Do we have to enter additional line item with processing type SPR0 for each and every item relevant for billing in C4C ticket

Answer: Select processing type SPR0 at the item level if the item is relevant for an invoice in Time & Material.

• 3.Do we have a option for lump sum billing of all C4C line item ?

Answer: All items in the ticket automatically transferred to Billing Request in ECC after "Release to ERP". You can do the invoice in ECC with reference to Billing Request.