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Cloud For Customer - Service --> Debit memo creation for Service and Repair items of C4C ticket.

Jul 04, 2017 at 10:35 AM

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We have a situation where we are creating billing request (debit memo request) for Service & Repair items of C4C ticket in SAP ECC via C4C – HCI – ECC integration. A separate processing type SPR0 – billing request is configured in C4C.

What is the standard best practice for this business scenario

  • 1.Do we select invoicing method in each and every item relevant for billing in C4C ticket?
  • 2.Do we have to enter additional line item with processing type SPR0 for each and every item relevant for billing in C4C ticket ?
  • 3.Do we have a option for lump sum billing of all C4C line item ?

Appreciate any help.

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