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Former Member

Long Description Fire Fighter Access Request

We are creating an EAM access request, in the GRC box and have modified the screen in custom tab with field ticket#. Now when this request is approved, I want to modify the standard text "Provisioned through CUP request #" with the ITSM ticket#, so that the same description is available in the firefighter launchpad and logon screen.

We have created a post-exit in Web Dynpro: GRAC_UIBB_ACCREQ_REQUEST method APPROVE.Inside this we edit the long description with ITSM ticket # and Request # and modify table GRACFFUSERT.

To an extent this is working but there is a random behaviour, it updates the description sometimes and sometime not.

Is it correct what I am doing above.

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