System locked; license is invalid or expired

[Former Member]

Hi,

I have a SAP HANA Express instance in AWS that I launched through my SAP Cloud Account.

The license has expired and I've followed the instructions here: https://archive.sap.com/documents/docs/DOC-31036 to get a new license.

However when I try to install the generated keys in https://go.support.sap.com/minisap the option to "Delete License Key" or "Install License Key" are disabled.

I have SAP HANA Studio version 2.3.24 running on Mac OS X 10.11.3

[Former Member]

Could you please tell us on which HANA version are you working on?? HDB version will give the necessary information.

[Former Member]

Version: 1.00.122.01.1470046197 (fa/hana1sp12)

Platform: SUSE Linux Enterprise Server 12.1

Linux Kernel: 3.12.69-60.64.32-default

[NTeunckens]

I've seen some issue with a Hardcoded Licence Key : Twitter-link / SAP-Blog comment / SAP-Doc info ASE License / ...

That might be the cause?

[Former Member]

Unfortunately I do not have such directories in my system nor the users referenced in https://mdocs.sap.com/mcm/public/v1/open?shr=dRhHsVYVLc5c1UDveogwtXBdL9m82JccRlvvBXO6K5Q

[ImtiazKaredia]

Restart your HANA instance and check.

[Former Member]

I tried that (a couple of times) and still have the same problem.

[Former Member]

I even destroyed the instance and created it again. That did not fix the problem. I have also tried SAP Hana Tools in a Linux (Fedora) 23 machine and Install licence is disabled.