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difference in last refresh on date between BI launch pad and Web intelligence Rich Client

Hi,

Last year we upgraded from BO 3.1 to 4.1, SP 5. We used the Upgrade Management Tool, live to live scenario; .unv universe.

Recently one of the users has notified us that the last execution date for the same (migrated) document was different when he opened it in BI Launch Pad and different in Web Intelligence Rich Client (WIRC).

The difference was actually big: 05. Dec 2016 in Bi Launch Pad (correct date)

and 17. Nov 2015 in WIRC.

The next issue is related to the scheduling. The same user scheduled 1 web intelligence document to refresh on a daily basis. When he opens the latest (today's) instance in BI launch pad, it looks OK. However when he opens the same in WIRC – the document returns older results and the Last Refresh On date (visible on the bottom, right corner) shows “4 days ago”.

Note that both applications are shared with the users on Citrix.

Would you have any ideas why the last execution/ refresh on date works different in those 2 applications and it seems wrong in WIRC?

Thanks,

Joanna

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2 Answers

  • Best Answer
    Jul 04, 2017 at 06:08 AM

    Check for any difference in date and timezone settings in the server and the client (user's desktop) systems.

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    • Hi Arijit,

      Thank you for your answer, funny to say, this was exactly the case.

      BI Launch Pad is set to show the latest instance while WIRC shows just the actual document.

      The user double clicked on the selected document in WIRC instead of selecting a proper instance from the list.

      It took a while to have it confirmed. Personally I was using the correct option and after exchanging the screen shots with the user, I was under the impression that so was he - which wasn't the case after all.

      Thank you for your help.

      Joanna

  • Jul 11, 2017 at 02:07 PM

    The last comment from Arijit Das was correct.

    Thank you :)

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