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How to update license keys after end of trial period

We created and instance of the S/4HANA 1610 Fully-Activated Appliance (SP00) for testing of a Fiori-based application. Several GB of test data were also loaded. Because of our original PartnerEdge contract did not cover the licenses for the products contained in this solution, the trial period lapsed before the contract was extended and the ability to generate the correct licenses was granted.

However, now we cannot start the server instances in order to update the licenses to permanent development status; the CAL instance 45047957 shows that we have to unlock the solution and any attempt to start the servers is automatically suspended before they are initialized.

Yet at the Solution panel level for the S/4HANA 1610 Fully-Activated Appliance shows 'Activated' as the status, and offers no option for unlocking, only Create Instance or Deactivate (this latter we do not want because of the work already done on the instance).

What we're looking for is a method to update the instance license keys and continue, either by getting a temporary extension to the lock-out suspension (a day or two should be more than enough) or by using an "offline" procedure to update the licenses without the servers being active. We have already purchased a CAL Subscription for the account.

Thanks in Advance for any ideas or suggestions,

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1 Answer

  • Jul 05, 2017 at 03:20 AM

    Am answering my own question after getting some updates from CAL Support:

    1. The owner (S-user) of the Cloud Appliance Library (CAL) Subscription must match the owner(activator) of the solution Instance as well as having the same account at the cloud provider. The association of the subscription to instance is not shown on the detail panel; changing that association requires the assistance of Support.

    2. There are also four licenses required to run the S/4HANA instance (1610) beyond the end of the trial period. This is noted in the Getting Started Guide, section; be sure to use the *exact* SIDs given and obtain the correct Hardware Key for each of the packages (3 - all but the BI Platform) that require one to generate the license.

    3. If one or more of the packages is not shown for your customer/installation combination, then you may need to purchase an Application Integration pack (depending upon what you've licensed already).

    4. It's been alluded to already, but you must purchase a SAP CAL Subscription to cover the period after the end of a free trial; prices may vary, the SAP Store links and chat are useful here. If you've never used CAL before, SAP will have to designate an S-user as a 'Super Buyer' for CAL; either yourself or someone with your company who can authorize the CAL subscription.

    Feel free to pose follow-up or follow-on questions,


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