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Service Ticket interactions from C4C to Hybris Marketing

Jul 04, 2017 at 11:28 AM

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Former Member

Hi Experts,

Service ticket information from Hybris C4C to Hybris Marketing like Lead, Opportunity and Activity interactions in future road map from SAP?

It will be good to have service transactions overview from C4C in Hybris Marketing system.

Thanks and regards,

Dinesh.

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1 Answer

Josef Ehbauer
Jul 05, 2017 at 10:01 AM
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Hi Dinesh,

good point! We have the service topic, i.e. service related marketing processes on our roadmap and will for sure enhance the marketing portfolio stepwise to cover also these scenarios.

At the moment it is, however already possible to load those kind of service data in a custom project into hybris Marketing, to have it available, e.g. for segmentation, campaign management and in the contact or account factsheet.

Kind regards,
Josef Ehbauer
Product Owner Hybris Marketing

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Former Member

Hi Josef,

Thanks for the update but I don't understand about custom project into hybris marketing.

Do you mean custom developments to bring service ticket related information from C4C to Hybris Marketing via HCI or manual upload or any other approach?

Could you please help to clarify.

Thanks and regards,

Dinesh.

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