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User locked due to too many failed attempts

Jul 03, 2017 at 11:40 PM

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Hi,

I received a BYD test tenant for a customer today. For some reasons, an initial ID is locked due to too many failed attempts for password. Since an initial ID is locked, there is no user who has lock or unlock the user in the system.

In this case, what can we do to unlock the initial ID? I clicked "Forget your password?" button in the login screen, but I did not receive any emails to reset the password.

Cloud you please share your tips on this issue?

Best regards,

Junghwan Park

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1 Answer

Best Answer
Brad Crimin Jul 04, 2017 at 01:57 AM
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Hi Junghwan,

I would recommend that you call the SAP Support Hotline and talk with them about the issue. Or contact your partner advocate and he/she can help get you in touch with someone who can help get your initial user unlocked.

Best regards,

Brad Crimin

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Hi Brad,

This incident has been solved by SAP Support. This incident took a week because the customer did not receive a notification email to reset the password. SAP Hosting team worked on this incident. After SAP Support fixed this incident. a customer was able to receive the email to reset the password.

Thank you,

Junghwan Park

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