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Former Member

How can i change the time zone in reprts?

Hi Team,

We have been preparing a report for tickets and reports showing "Agent interaction date-time" and "Customer interaction date time" in UTC time zone. We want convert UTC time zone into IST time zone.
Please check the document attached for more info with screenshots.
path20for20report.pngutc20time20zone.pngKindly provide any solution to convert UTC time zone into IST time zone ASAP.

Regards,
Pragati

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3 Answers

  • Jul 05, 2017 at 10:44 AM

    Hi,

    the default time zone for the systems will always be UTC time zone.

    As per the Analytics Framework, the data type of the fields determine if the Time Zone changes will be supported or not,so please try to adjust the timings in the personalization settings

    Regards,

    Suresh.

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  • Jul 04, 2017 at 09:33 AM

    Hi Pragati,

    Why don't you change the personal settings in Personalize option to change the time zone to IST. If all business users are in IST time zone then change the personal settings so that the date and time are displayed as per the time zone settings maintained.

    Regards,

    Siraj

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    Former Member
    Jul 06, 2017 at 04:21 AM

    Hi Suresh,

    I have already change the default time zone from the system (personal settings in Personalize option to change the time zone to IST but still reports showing the same time zone. if there is some other options to change the time zone please help.

    Regards,

    Pragati

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