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Former Member
Jul 03, 2017 at 06:51 AM

How can i change the time zone in reprts?

481 Views Last edit Aug 24, 2017 at 04:14 PM 2 rev

Hi Team,

We have been preparing a report for tickets and reports showing "Agent interaction date-time" and "Customer interaction date time" in UTC time zone. We want convert UTC time zone into IST time zone.
Please check the document attached for more info with screenshots.
path20for20report.pngutc20time20zone.pngKindly provide any solution to convert UTC time zone into IST time zone ASAP.

Regards,
Pragati

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