Hi Team,
We have been preparing a report for tickets and reports showing "Agent interaction date-time" and "Customer interaction date time" in UTC time zone. We want convert UTC time zone into IST time zone.
Please check the document attached for more info with screenshots.
path20for20report.pngutc20time20zone.pngKindly provide any solution to convert UTC time zone into IST time zone ASAP.
Regards,
Pragati
Hi,
the default time zone for the systems will always be UTC time zone.
As per the Analytics Framework, the data type of the fields determine if the Time Zone changes will be supported or not,so please try to adjust the timings in the personalization settings
Regards,Suresh.
Hi Pragati,
Why don't you change the personal settings in Personalize option to change the time zone to IST. If all business users are in IST time zone then change the personal settings so that the date and time are displayed as per the time zone settings maintained.
Regards,
Siraj
Hi Suresh,
I have already change the default time zone from the system (personal settings in Personalize option to change the time zone to IST but still reports showing the same time zone. if there is some other options to change the time zone please help.
Regards,
Pragati