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crystal reports 2011 sp4

Jun 29, 2017 at 05:39 PM


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when attempting to export to any file type except for txt or csv crystal reports crashes, error application is not responding

running crystal reports 2011 SP4

windows 7 64 bit enterprise

16GB of RAM

event log :

Log Name: Application

Source: Application Error

Date: 6/29/2017 1:18:18 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A



Faulting application name: crw32.exe, version:, time stamp: 0x4fd6ccca

Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915f8e8

Exception code: 0xc0150010

Fault offset: 0x00084423

Faulting process id: 0xca4

Faulting application start time: 0x01d2f0fb84f9913b

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: f15fb507-5cee-11e7-b1d2-c8d3ff94a837

Event Xml:

<Event xmlns="">


<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>




<TimeCreated SystemTime="2017-06-29T17:18:18.000000000Z" />



<Security />













<Data>C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>





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1 Answer

Vitaly Izmaylov
Jun 29, 2017 at 08:58 PM

Is Crystal Reports crashing on any report or a single one?

CR 2011 SP4 is an old version and some issues reported for the version back in 2014, see KBA

2033643 - Crystal Reports crashes with an error message: "Crystal Reports has stopped working" while exporting a report

Recomended to upgrade to CR 2011 SP09

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