Skip to Content
0

crystal reports 2011 sp4

Jun 29, 2017 at 05:39 PM

55

avatar image

when attempting to export to any file type except for txt or csv crystal reports crashes, error application is not responding

running crystal reports 2011 SP4

windows 7 64 bit enterprise

16GB of RAM

event log :

Log Name: Application

Source: Application Error

Date: 6/29/2017 1:18:18 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: F-001170341.ad.faa.gov

Description:

Faulting application name: crw32.exe, version: 14.0.4.738, time stamp: 0x4fd6ccca

Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915f8e8

Exception code: 0xc0150010

Fault offset: 0x00084423

Faulting process id: 0xca4

Faulting application start time: 0x01d2f0fb84f9913b

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: f15fb507-5cee-11e7-b1d2-c8d3ff94a837

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-06-29T17:18:18.000000000Z" />

<EventRecordID>60890</EventRecordID>

<Channel>Application</Channel>

F-001170341.ad.faa.gov

<Security />

</System>

<EventData>

<Data>crw32.exe</Data>

<Data>14.0.4.738</Data>

<Data>4fd6ccca</Data>

<Data>ntdll.dll</Data>

<Data>6.1.7601.23807</Data>

<Data>5915f8e8</Data>

<Data>c0150010</Data>

<Data>00084423</Data>

<Data>ca4</Data>

<Data>01d2f0fb84f9913b</Data>

<Data>C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>C:\windows\SysWOW64\ntdll.dll</Data>

<Data>f15fb507-5cee-11e7-b1d2-c8d3ff94a837</Data>

</EventData>

</Event>

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Vitaly Izmaylov
Jun 29, 2017 at 08:58 PM
0

Is Crystal Reports crashing on any report or a single one?

CR 2011 SP4 is an old version and some issues reported for the version back in 2014, see KBA

2033643 - Crystal Reports crashes with an error message: "Crystal Reports has stopped working" while exporting a report

Recomended to upgrade to CR 2011 SP09

Share
10 |10000 characters needed characters left characters exceeded