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crystal reports 2011 sp4

when attempting to export to any file type except for txt or csv crystal reports crashes, error application is not responding

running crystal reports 2011 SP4

windows 7 64 bit enterprise

16GB of RAM

event log :

Log Name: Application

Source: Application Error

Date: 6/29/2017 1:18:18 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: F-001170341.ad.faa.gov

Description:

Faulting application name: crw32.exe, version: 14.0.4.738, time stamp: 0x4fd6ccca

Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915f8e8

Exception code: 0xc0150010

Fault offset: 0x00084423

Faulting process id: 0xca4

Faulting application start time: 0x01d2f0fb84f9913b

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: f15fb507-5cee-11e7-b1d2-c8d3ff94a837

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-06-29T17:18:18.000000000Z" />

<EventRecordID>60890</EventRecordID>

<Channel>Application</Channel>

F-001170341.ad.faa.gov

<Security />

</System>

<EventData>

<Data>crw32.exe</Data>

<Data>14.0.4.738</Data>

<Data>4fd6ccca</Data>

<Data>ntdll.dll</Data>

<Data>6.1.7601.23807</Data>

<Data>5915f8e8</Data>

<Data>c0150010</Data>

<Data>00084423</Data>

<Data>ca4</Data>

<Data>01d2f0fb84f9913b</Data>

<Data>C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>C:\windows\SysWOW64\ntdll.dll</Data>

<Data>f15fb507-5cee-11e7-b1d2-c8d3ff94a837</Data>

</EventData>

</Event>

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1 Answer

  • Jun 29, 2017 at 08:58 PM

    Is Crystal Reports crashing on any report or a single one?

    CR 2011 SP4 is an old version and some issues reported for the version back in 2014, see KBA

    2033643 - Crystal Reports crashes with an error message: "Crystal Reports has stopped working" while exporting a report

    Recomended to upgrade to CR 2011 SP09

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