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Former Member

Error in SUM regarding XUSER (Shadow Database)

Hi all...

I try to upgrade an Solution Manager 7.1 to SP15 (from SP14).

SUM is version SP20

First problem was, that i can't do the upgrade in singe mode (without shadow database).

I can only choose Standard and advanced.

After some research i give up, and used standard.

Maybe someone knows a solution for this problem.

But the other issue now (in standard) is that SUM comes up with an error regarding xuser in phase PREP_INSTALL/SHDINST_DB_PREP.

As far as i understand it depends on a missing xuser.

I tried to create the user like described in Note 1444798, and checked the existence.

The user exists, but i still get the same error.

Some suggestions ? :)

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1 Answer

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    Former Member
    Apr 25, 2018 at 01:51 PM


    this Problem resists here for Long time without an solution.

    I had the same error and it was the PW for the shaddow user. It doesn´t recognize/accept an "!" at the end of the PW.

    So I had to go in the preferences of the SUM and Change the PW. After that the shadow user was created successfully.

    Hope this can help other guys.

    Fernando C.

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