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Alerts not working

Jun 28, 2017 at 08:03 AM


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Former Member

Dear Experts,

We are using SAP Business One HANA version 9.2 Pl 07 and we have the following question:

We created user-based Alerts and they do not trigger. Please note that the SAP based Alerts are working (e.g. Approval messages or activities on calendar)

Here is what we have done so far:

  1. Service Layer is up and running
  2. Job Service on SLD is up and running. At the tab “Alert Settings” we have assigned the AlertSvc as the SAP Business One User.
  3. The query itself returns results.
  4. At the Alerts Management window we have made the Alert Active and assigned it to the AlertSvc and to the required Accounts.

Thank you in advance

Kind Regards


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1 Answer

Best Answer
Nagarajan K Jun 28, 2017 at 08:22 AM


Try to stop and start Job service-->Alerts settings.

Also check this sap note,

2419141 - How to Troubleshoot Alerts in SAP Business One



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