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License Transfer Problem

Jun 27, 2017 at 05:07 PM

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I am having an issue with transferring a license from an old computer to new for Crystal Reports 2011. On the old PC I copy the license and hit delete and go to the new pc and paste it in there but it says the "The key code you just typed is not valid, please try again." I can go back to the old one and input it in there again and it will take it. It is a valid code, but can not figure out why it will not move to the new.

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6 Answers

Vitaly Izmaylov
Jun 27, 2017 at 05:21 PM
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May I know where you are copying the license keys from? In the license manager the key code should be masked and cannot be copied.

If you are copying it from Registry then you should not get the error.

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Jacob Simmons Jun 27, 2017 at 05:38 PM
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I went through the registry and I also had the activation code.

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Vitaly Izmaylov
Jun 27, 2017 at 05:40 PM
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What are the versions of Crystal Reports ?

What is the registry key you are copying the values from?

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Jacob Simmons Jun 27, 2017 at 07:50 PM
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2011 sp4. I copied the activation from HKEY_LOCAL_MACHINE and searching for the first 4 characters of the activation key... I am thinking the install got corrupted and not allowing for the key to take.

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Vitaly Izmaylov
Jun 27, 2017 at 07:54 PM
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The key code for CR 2011 should be under:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\Keycodes\CR Dev

\Default

Copy the value and remove 10 characters from the end - it is installation date in the following format: ":yyyymmdd;"

. Now you have your keycode and it should work

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Vitaly Izmaylov
Jun 27, 2017 at 08:28 PM
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There is an alternative option to install:

https://apps.support.sap.com/sap/support/knowledge/public/en/1686448

It will bypass the keycode validation during install. Then it will validate during runtime

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