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write error - error sending mail message to sntp server return code 3

Jun 27, 2017 at 01:59 PM

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Hi,

3 reports give error message below.

write error - error sending mail message to smtp server return code 3 - they run as scheduled jobs.

the servers have moved to new datacentre

anyone know what causes this.

2 of the 3

have heard below

This is due to a device in the network which follows the RFC 2822 Standards which only permits 998 characters line length

however 1 of these reports has only 1 recipient in list.

Any ideas on that one.

Thanks

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1 Answer

Shreejith Nair Jul 03, 2017 at 02:06 PM
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Hi,

Would require more information

-Are you scheduling the report in any particular format (excel or pdf) as attachment?

-Are this large reports?

-What is the maximum file size limit set on the SMTP server?

Regards,

Shreejith

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