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Former Member

SAP C4C Ressource Planner: How to maintaine holidays

Hi,

I try to use the panning board for Service tickets . My biggest concern is, how to define vacations/absenses for the diffent employees?

Right now, I can assign a ticket to someone, whio is on leave or sick without seeng this in the ressource planner.

My plan for a workaround was to use dummy tickets and assign the employees to it. This is also a nightmare!! Assume I want to spent 2 week on vacations --> I have to calculate how much working time is in this Duration --> create a work request with this time --> assign it to a dummy ticket !!! Next problem is that I cant assign more than 8hrs to an employee, so I have to make multiple assignment!

I cant believe, that this is all what SAP delivered as a planning board. Hoping that someone tells me a hidden Feature I don't know ;-)

Cheers

Jens

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2 Answers

  • Jun 27, 2017 at 08:26 AM

    Hi,

    Have you tried maintaining non-working hours in the Employee record? You must have already maintained working hours for the resource planner to assign Tickets to an Employee (technician).

    Regards,

    Jameel

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    • Former Member

      Halo Jameel,

      sorry for comming back on this so late .

      We are using the ressoucre planning board, to drag and drop tickets to the list of technicans.

      The main problem is, that within the panning board I cant see, that a technican is on leave or sick.

      I do not want to use delegates... this wont work for the customer.

      I simply want to see on a weekly base, which assigments are not possible, because technican is not available.

      Please take a look on

      http://www.jensn.de/ui5/pc/

      I did a small UI5 Demo, to Show HOW it should work. I am Close to the Point, to build my onw planning board... ;-)

      Jens

  • Dec 18, 2017 at 06:31 PM

    Hi Jens,

    I support absence, also for meetings, training etc by defining activities like meetings. Advantage is that "blocks" are shown in the planner and by moving the mouse i can see why a person is not avaible for working tickets.

    KR.

    MJ

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