Hi All,

In order to create outbound call from C4C I follow the instructions from the admin guide:

1. Download the CTI Connector project from the SAP Service Marketplace and install it.

2. Open the project in Microsoft® Visual Studio.

3. Add the logic in the dialOut method to pass the phone number to the CTI solution (see the following example for details).

4.Build the DLL and deploy it in CTI Client Adapter file structure. To deploy the DLL, copy the DLL to C:\Program Files (x86)\SAP\SAP Hybris Cloud for Customer CTI Client.

5. Restart the adapter.

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.IO;
using System.Runtime.InteropServices;

namespace SAP.COD.CTI.Connector{
    public class OutboundCallHandler{
        Logger logUtil;
//Add constructor to initiate logging
        public OutboundCallHandler(){   
		logUtil = new Logger();
        }
        //Destructor
        ~OutboundCallHandler(){
            logUtil.Close(); 
        }
        public bool dialOut(string dialData){
            	logUtil.writeLog("Dialed number: " + dialData);
		logUtil.writeLog("I am here in CTI outbound call " );
		return true;
        }
    }
}

The problem is that dialOut method is not called by CTI adapter. I am quite sure for that since in log file that is generated during initialization by this customized dll, and there are visible logs that I create for initialization process. That means my customized dll is used by CTI adaptor, but as I said dialOut method is newer called from CTI adaptor.

In the meanwhile Incoming calls are handled correctly, which also means that connection between CTI adaptor and browser is working.

Is there some missing step in admin guide for handling CTI outbound calls?

Please help!

br,

Zoran Galijanic