In IC Web (CRM 4.0), the field Create Case is at the bottom of the CASE screen with the "Go" icon. My issue is there is no value to identify which type of case to create and therefor I can't create a case.
In the IMG the standard cases exist plus 1 I added, I can't find anywhere on how to link these so they show in the IC on the create Case.
C_01 Incident Tracking
C_02 Dispute Case
Z_01 Service Travel
despite SAP help saying basic config already exist, (and I attended CR410) I can't see what I am missing. I did assign these to number ranges but I am stuck.
will award points.