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Former Member

Assertion failed!

I am installing Crystal Reports 2016 on a Windows Server 2012 R2 system.

After I click setup, before any other kind of dialog box, I get the following error:

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Assertion failed!

Program: ..ssObjects\InstallData\SetupEngine.exe

File d:\a42sr32\src\tp.boost\1.60.0\export\.../shared_ptr.hpp

Line:693

Expression: px !=0

For information on how your program can cause an assertion failure, see the Visual C++ documentation on assets

(Press Retry to debug the application - JIT must be enabled

Abort -- Retry -- Ignore

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Has anyone seen this error before?

Thanks in advance

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8 Answers

  • Best Answer
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    Former Member
    Jul 19, 2017 at 04:59 PM

    I found the answer. The Crystal Server install was SP4 and Crystal Reports was SP3.

    I downloaded 5102106.zip and it installed properly.

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    • Former Member

      I got the same error when I was installing Dashboard Design.

      I can only download 51051288.zip. Do you know how to download 5102106.zip?

      Thanks..

  • Jun 27, 2017 at 05:31 PM

    Noticed d: drive used for the installation.

    My suggestion: Extract the installation to C: drive and install the Crystal Reports to C: drive

    KBA 2484938 - setup.exe fails to run when installing BI products or add-ons

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    Former Member
    Jun 28, 2017 at 11:06 AM

    I tried moving the installation files to a disk in D drive since it looks like it is looking to that drive. No change, same error.

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    Former Member
    Jun 27, 2017 at 11:24 AM

    I'm experiencing the same issue. Have not found a solution.

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    Former Member
    Jun 27, 2017 at 09:45 PM

    I tried moving the installation files to the c drive but got the same error

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  • Sep 19, 2017 at 01:52 PM
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    Former Member
    Sep 28, 2017 at 03:44 PM

    I have the same problem today. Does someone know how to download 5102106.zip? I can only find the latest version 51051288.zip....

    Or does someone have another solution?

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    Former Member
    Sep 28, 2017 at 07:52 PM

    Go to https://www.sapstore.com/

    click on Contact Us and tell them you need the version and they should set you up with a link

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