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How to specify the sender ITSM email

Jun 21, 2017 at 11:11 PM

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Hi,

I'm using Solman 7.1 sp 12 ITSM.

I would like to control the sender address in an email from an incident (NOT a ppf action, but via 'More --> send email'). The present address appears to be the logged-on user. I would like to use a group mail address (without changing the mail address of the user BP). For example the mail address of the support team partner.

The partner determination for mail (standard = 000000E2) provides partner fn 807 but I am unable to exert any control over that (changing access sequence etc).

I have also tried configuring the sender address under 'personalized E-mail' without success.

Grateful for any suggestions.

Regards,

Guy

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