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Trouble Installing CR 2016

After I run the setup file as an admin and choose the language I receive the following. I am using Windows 7.

When I selected Cancel, this pops up and I chose Resume but it just goes back to the previous window shown above.

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3 Answers

  • Jun 23, 2017 at 10:16 PM

    The error message says you need at least Windows 7 SP1 . Do you have SP1 installed?

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  • Jun 26, 2017 at 04:08 PM
    You need Windows 7 Service Pack 1, not Crystal reports SP 1

    If you go to Control Panel and Select "System" you should see the exact version of your Windows.

    Does it says Windows 7 or Windows 7 SP1.

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  • Jun 26, 2017 at 05:00 PM

    There is a similar error in Clients Tools installation KBA

    2070981 - Installation of SAP BusinessObjects 4.1 client tools failed on Windows 7 with error of “windows version" in prerequisite.

    Here is the copy of the resolution section:

    1. Download WinRar
    2. Extract BIPLATCLNT4107xxxxxx.exe to C:\BIPLATCLNT4107P_3-20009642
    3. Go to C:\BIPLATCLNT4107xxxxxx\product.businessobjectsclient-4.0-core-32
    4. Edit product.seed.xml
    5. Find AllowedSuffix
    6. Find:
    <arg name="Property" value="Windows2008Above"/>
    <arg name="AllowedSuffix" value="SERVER"/>
    7. Change SERVER to WORKSTATION
    8. Save File
    9. Run C:\BIPLATCLNT4107xxxxxx\setup.exe

    I think it could be similar for Crystal Reports as well. Search for product.seed.xml in CR Installation.

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