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Trouble Installing CR 2016

Jun 23, 2017 at 08:05 PM

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After I run the setup file as an admin and choose the language I receive the following. I am using Windows 7.

When I selected Cancel, this pops up and I chose Resume but it just goes back to the previous window shown above.

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3 Answers

Vitaly Izmaylov
Jun 23, 2017 at 10:16 PM
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The error message says you need at least Windows 7 SP1 . Do you have SP1 installed?

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I do have that installed.

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Vitaly Izmaylov
Jun 26, 2017 at 04:08 PM
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You need Windows 7 Service Pack 1, not Crystal reports SP 1

If you go to Control Panel and Select "System" you should see the exact version of your Windows.

Does it says Windows 7 or Windows 7 SP1.

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Yes I do have Windows 7 SP1. Please see screenshot in the previous comment.

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Vitaly Izmaylov
Jun 26, 2017 at 05:00 PM
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There is a similar error in Clients Tools installation KBA

2070981 - Installation of SAP BusinessObjects 4.1 client tools failed on Windows 7 with error of “windows version" in prerequisite.

Here is the copy of the resolution section:

1. Download WinRar
2. Extract BIPLATCLNT4107xxxxxx.exe to C:\BIPLATCLNT4107P_3-20009642
3. Go to C:\BIPLATCLNT4107xxxxxx\product.businessobjectsclient-4.0-core-32
4. Edit product.seed.xml
5. Find AllowedSuffix
6. Find:
<arg name="Property" value="Windows2008Above"/>
<arg name="AllowedSuffix" value="SERVER"/>
7. Change SERVER to WORKSTATION
8. Save File
9. Run C:\BIPLATCLNT4107xxxxxx\setup.exe

I think it could be similar for Crystal Reports as well. Search for product.seed.xml in CR Installation.

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Thanks for this. I used WinRar to extract the zip file and the install worked.

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