ITS install problems on Red Hat

[Former Member]

Hi! I just did an install of the ITS.6.20 for Red Hat Linux ES 4.0. The specific package itsLinux_24-10001237.sar. However I cannot get to the ADM management interface via a URL specified by our DNS server. I try a IP address such as https://192.168.1.2/scripts/wgate/admin/! and it works fine as indicated in these logs.

192.168.1.152 - - [02/May/2007:10:25:38 -0400] "GET /sap/its/mimes/admin/logo.gif HTTP/1.1" 304 -

192.168.1.152 - - [02/May/2007:10:25:38 -0400] "GET /sap/its/mimes/admin/login.gif HTTP/1.1" 304 -

192.168.1.152 - - [02/May/2007:10:26:06 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 200 4841

192.168.1.152 - - [02/May/2007:10:26:06 -0400] "GET /sap/its/mimes/admin/title.gif HTTP/1.1" 304 -

192.168.1.152 - - [02/May/2007:10:26:06 -0400] "GET /sap/its/mimes/admin/logo.gif HTTP/1.1" 304 -

However, when I connect via a domain name such as http://machineadm.internal/scripts/wgate/admin/! I get the following:

192.168.1.152 - - [02/May/2007:10:28:57 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 404 299

192.168.1.152 - - [02/May/2007:10:29:03 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 404 299

192.168.1.152 - - [02/May/2007:10:29:03 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 404 299

192.168.1.152 - - [02/May/2007:10:29:04 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 404 299

192.168.1.152 - - [02/May/2007:10:29:19 -0400] "GET /scripts/wgate/admin/! HTTP/1.1" 404 299

Here are what the error logs indicate:

[Mon Apr 30 16:45:07 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

[Wed May 02 10:28:57 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

[Wed May 02 10:29:03 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

[Wed May 02 10:29:03 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

[Wed May 02 10:29:04 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

[Wed May 02 10:29:19 2007] [error] [client 192.168.39.1] File does not exist: /usr/sap/ADM/scripts

I have installed the SAP program into /usr/sap/its/6.20 as default.

We also have 3 virtual hosts for each of the ITS instances called R3P, HRP, and ADM. Can someone please give insight on what could possibly be wrong?

[Former Member]

Thanks for the answer, it worked perfectly. What a long struggle to find something so simple.

[former_member316351]

Hello Don,

This is most likely due to the ItsRegistryWgate.xml file. Please have a look at the file in a text editor or xml editor and find the section for the ADM, should be similar to this:

<key name="Url2">

<key name="Values">

<value name="Protocol" type="text">https</value>

<value name="Host" type="text">192.168.1.2</value>

<value name="Port" type="text">443</value>

<value name="ScriptPath" type="text">/scripts/wgate</value>

<value name="InstanceName" type="text">ADM</value>

<value name="Available" type="text">yes</value>

<value name="RequireSSL" type="text">no</value>

</key>

<key name="Headers"/>

</key>

If you look at this the first thing we notice is that it is for the ADM instance using HTTPS on host 192.168.1.2 and port 443. The URL you mention with the host name is using HTTP so you would need an entry similar to this:

<key name="Url3">

<key name="Values">

<value name="Protocol" type="text">http</value>

<value name="Host" type="text">machineadm.internal</value>

<value name="Port" type="text">80</value>

<value name="ScriptPath" type="text">/scripts/wgate</value>

<value name="InstanceName" type="text">ADM</value>

<value name="Available" type="text">yes</value>

<value name="RequireSSL" type="text">no</value>

</key>

<key name="Headers"/>

</key>

Note that I increased the "URL#" value.

Hope that clarifies the situation. Remember that all changes to the ItsRegistryWgate.xml require a restart of the web server.

Edgar