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MSMP sending two mails maintained for user and requestor when user himself is requestor.

I have configured MSMP and see that when user himself is requesting, the mail communication is sent twice. Is there a way to prevent this?

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2 Answers

  • Jun 26, 2017 at 01:26 PM

    Hello Prasanna,

    When user is not the requester, then how many E-mails are being sent (I guess 2) ?

    Kind regards,

    Yashasvi

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  • Jun 27, 2017 at 04:40 PM

    Hi Prasanna,

    You might have set the global notification setting and stage level notifications.

    Recipient : RAC_REQUESTER is Requester

    Recipient : GRAC _USER is User

    Thanks

    Ramesh

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    • Prasanna,

      The Global notification setting on the first phase of the MSMP and the Path/stage level settings are on the fifth phase ==> select the path and the corresponding stage ===> notification setting

      Thanks

      Ramesh