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MSMP sending two mails maintained for user and requestor when user himself is requestor.

Jun 22, 2017 at 09:57 AM

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I have configured MSMP and see that when user himself is requesting, the mail communication is sent twice. Is there a way to prevent this?

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2 Answers

Yashasvi Sanvaliya Jun 26, 2017 at 01:26 PM
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Hello Prasanna,

When user is not the requester, then how many E-mails are being sent (I guess 2) ?

Kind regards,

Yashasvi

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Yes, there are 2 mails sent. This is same when user is also requestor.

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Ramesh Vithanala Jun 27, 2017 at 04:40 PM
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Hi Prasanna,

You might have set the global notification setting and stage level notifications.

Recipient : RAC_REQUESTER is Requester

Recipient : GRAC _USER is User

Thanks

Ramesh

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Hi Ramesh,


Thank you, could you shed more light on this?

How and where to set this up?

Regards,

Prasanna

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Prasanna,

The Global notification setting on the first phase of the MSMP and the Path/stage level settings are on the fifth phase ==> select the path and the corresponding stage ===> notification setting

Thanks

Ramesh

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