Portal login error

[Former Member]

Hello Friends,

We are getting an error when we try to login to the Portal.

No pages are displayed and if we select any of the tabs the error remains the same, please help if anyone has a solution to the error mentioned below :

<u>Getting this error when we login to the Portal</u>

<b>Portal Runtime Error

An exception occurred while processing a request for :

iView : N/A

Component Name : N/A

com/sapportals/wcm/WcmException.

Exception id: 01:29_07/05/07_0013_3186050

See the details for the exception ID in the log file</b>

<u><b>Error in Log file defaultTrace</b></u>

Caused by: java.lang.NoClassDefFoundError: com/sapportals/wcm/WcmException

-

---

Loader Info -

---

ClassLoader name: [sap.com/com.sap.km.application]

Parent loader name: [com.sapportals.portal.prt.util.AutoClassLoader@26044b0b]

No references !

Resources:

/usr/sap/AB4/DVEBMGS00/j2ee/cluster/server0/apps/sap.com/irj/servlet_jsp/irj/

root/WEB-INF/portal/portalapps/com.sap.km.application/lib/km.appl.portal.portalc

omp_api.jar

/usr/sap/AB4/DVEBMGS00/j2ee/cluster/server0/apps/sap.com/irj/servlet_jsp/irj/

root/WEB-INF/portal/portalapps/com.sap.km.application/lib/km.appl.portal.portal_

api.jar

-

---

The error occurred while trying to load "com.sapportals.wcm.repository.runtime.C

mStartupException".

at com.sap.engine.frame.core.load.ReferencedLoader.loadClass(ReferencedL

oader.java:401)

at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:219)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.__createServi

ceInstance(PortalServiceItem.java:733)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.getServiceIns

tance(PortalServiceItem.java:546)

at com.sapportals.portal.prt.core.service.ServiceManager.get(ServiceMana

ger.java:185)

at com.sapportals.portal.prt.component.PortalComponentRequest.getService

(PortalComponentRequest.java:747)

at com.sapportals.wcm.portal.component.base.ControllerComponent.prepareR

equest(ControllerComponent.java:179)

at com.sapportals.wcm.portal.component.base.ControllerComponent.getPage(

ControllerComponent.java:114)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doOnNodeReady

(PageProcessorComponent.java:62)

at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEve

nt(AbstractPortalComponent.java:388)

at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode

.java:252)

at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.j

ava:368)

at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.

java:340)

at com.sapportals.portal.pb.PageBuilder.createAndAddEmbeddediView(PageBu

ilder.java:174)

at com.sapportals.portal.pb.PageBuilder.createiView(PageBuilder.java:387

)

at com.sapportals.portal.pb.PageBuilder.createAndAddiViews(PageBuilder.j

ava:230)

at com.sapportals.portal.pb.PageBuilder.doOnNodeReady(PageBuilder.java:5

72)

at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEve

nt(AbstractPortalComponent.java:388)

at com.sapportals.portal.pb.PageBuilder.handleEvent(PageBuilder.java:741

)

at com.sapportals.portal.prt.component.CachablePortalComponent.handleEve

nt(CachablePortalComponent.java:703)

at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode

.java:252)

at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.j

ava:368)

at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.

java:340)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(P

ortalRequestManager.java:642)

Thanks,

Amit.

[Former Member]

HI,

means u have done some changes in the maste head, so please try to run your jsp file thorugh NWDS if its working fine then its k other wise try to upload ur deafult maste head in frame work page.

thanks & regards

chitta

[Former Member]

Hi

May be the iViews require permission for that particular user.

Goto System Administration -> Permissions.

Right click the Portal Content and choose permissions (assign owner,end user permission).Check and add permission for this new user. Repeat the same for other folders .

regards

ambica

[Former Member]

Hi Ambica,

The result remains the same for all the worksets, i tried to select System Administration but system gives the same error.

Thanks,

Amit.

[Former Member]

HI,

Subhash

Have u customize the protal login page,if u then it sproblem in ur jsp file so upload ur default logon par file in the server through NWDS.

if its working fine then give 10 points for me.

thanks & regards

chitta

[Former Member]

Hi Chitta,

Thanks for the reply and i promise I will allot 10 points when the issue is resolved completely.

Now some explanation on the issue :

We have just changed the Portal Theme using different colours set every thing remains the same and the portal was working fine for the changed theme for few days, but now when we enter our user id and password we are able to log in but not able to see the any details in the content area only the mentioned error is displayed for any worset or role. But we are able to see the workset and roles in the top navigation area.

If we select any workset we get the same error as I have mentioned above.

Now considering the above situation we need solution, if the given solution is fine can you please let me know from where I can get the mentioned par file.

Thanks,

Amit.

[venkatakalyan_karanam]

Hi subhash

Check whether your portal server is running or not,ensure the port number is correct and your account is created properly.

regards

kalyan

[Former Member]

Hi,

Can you please check whether the Portal services are up and running. Restart the portal server and try again.

Thanks & Regards,

Vijith