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SC Approval via (Outlook) e-mail

Former Member
0 Kudos

Hi,

Keywords: SRM 5.0, RSWUWFMLEC, Approval

We are able to send e-mail to the approver when a SC is ordered. The approver does have the Forward_WI = 'X', so e-mail are sent ot his Outlook inbox.

When the approver ope nthe e-mail, he does see all the line items of the Work item (i.e SC) and links...Login, Reject and Aprove

Here is what he gets...

++++++++++++++++++++++++++++++++++++++

1. The Following Requires Processing:

Approve shopping cart of B Employee with value 144.00 USD

Use the Following Link to log on to the System and Carry out the Approval Online:

Log on

2. Overview of Shopping Cart No. 1000000839, BEMPLOYEE 05/03/2007 19:18

Description Product Quantity Unit Requested Delivery Date Price Currncy Per

tes 12 EA 05/03/2007 12.00 USD 1 EA

To Approve or Reject Directly from this E-mail, Select one of the Following Links and Choose "Send":

<u>Approve</u> by E-mail <u>Reject</u> by E-mail

+++++++++++++++++++++++++++++++++++++++

When he clicks the 'Logon" he is sendto the EBP logon page...this is fine.

However, when he clicks 'Approve' or 'Reject' ...Outlook opens Reply e-ma with text like on the body of the message. The Send to (receipiant) is wf_booking-notif@ourdomain.com

#WFTECHINFOS#00F3D1395134D34D34D34EB9EFDE81512DB5DB5FBE#WFTECHINFOE#Please do not change this automatically generated e-mail

When we do send the e-mail nothing happend...i.e SC is not 'Approved' or 'Rejected'.

What do we need to set? Configure? Run, ect. Any help will be appericiated and helpful.

Thanks,

Naing Zaw-Tun

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi

<u>Please go through the following links.</u>

<b>http://help.sap.com/saphelp_srm50/helpdata/en/88/f7423b4ac8d506e10000000a11402f/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/67/ec7b20d15411d2b465006094b92d37/frameset.htm

#1300036

</b>

Hope this will definitely help.

Regards

- Atul

Answers (3)

Answers (3)

masa_139
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Naing Zaw-Tun,

Please check the note 891451. It mentions inbound processing setting and report.

1. Check the inbound processing setting in SCOT transaction. Settings -> Inbound Processing.

2. Check the report RBBP_OFFLINE_EVAL

Please check also your internal network email setting. Your email gateway should route the mail to SRM server based on the domain.

Regards,

Masa

Former Member
0 Kudos

Hi Naing Zaw-Tun,

Not sure why this could be happening. The WI should be processed. The have been several notes written in the last 12 months regarding this mailing program. I recommend you upgrade to the new mailing program that comes with SRM 5.0. RBBP_NOTIFICATION_OFFAPP. They're really dont seem to be many problems with it and with the lastest support packages, very little seems to go wrong.

Hope this helps

Will

0 Kudos

HI Naing

How did you manage to put link in the Outlook for 'Login'

<i>When he clicks the 'Logon" he is sendto the EBP logon page...this is fine.</i>

Please guide mea nd reply on bely email address

Thanks and regrads

Milind

milindrp1@yahoo.co.in