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No soup, err, comments for you?

Just had to register a new account and apparently I can ask or answer a question or post a comment on a blog. But commenting in CC or in a question - "computer says no".

In Coffee Corner:

Who is this "system administrator" and how am I supposed to contact them?

In the questions Comment link is disabled but apparently I can answer:

What sense does it make?

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2 Answers

  • Best Answer
    Jun 22, 2017 at 08:58 PM

    Hi, Jelena:
    I was digging into this one when I noticed that Dedi was discussing with you in your Coffee Corner conversation: https://answers.sap.com/articles/196578/so-long-and-thanks-for-all-the-fish-jelena-2-is-co.html
    At this point the answer is: "Your new s-user automatically is under moderation for the first 3 days in our Q&A system. That is a build in moderation feature we use for every new user"
    But...that triggered an entirely new conversation about how experienced members are treated when they need to re-register.
    You had suggested moving that conversation to another thread. Did you mean here or a new Coffee Corner conversation?
    --Jerry

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    • Hi, Jelena:

      Gonna take a chance and assume you aren't as mad (at least about this)...

      I agree with both points. It would be hard for anyone to disagree.

      I have since learned a few things...and have some additional information to share.

      1) Since blogs and QA run on different solutions, that's why we have an issue with the inconsistency. I agree that it should be the same for both, and (to your point) we have seen spam in blog comments.

      2) Although Dedi and I had reported that new members need to wait 3 days for moderation, in actuality, the time was reduced to 24 hours. I realize that's still a bad experience...but some pre-mod is required (although, again, it should be consistent).

      3) The "contact your system administrator" is embarrassing. We're working on getting that message changed.

      4) Although not mentioned here, the topic of "welcome letter" did come up related to this discussion. I had worked on a welcome letter shortly before the transition to SAP Community. Since people now register for SAP.com (not SCN), the welcome email for new registrants covered a few topics -- SAP Community being fairly prominent. I'm trying to find out why this email is no longer sent...and working to make sure new members do get a message guiding them.

      Best regards,

      --Jerry

  • Jun 21, 2017 at 06:27 PM

    system administrator in this case is the ghost in the machine that is running this thing.
    I think its safe to report this as a bug.

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